Upgrading to a Modern Patch Panel System
Client Overview: Our client, a prestigious hotel with over 600 guest rooms, is renowned for its exceptional hospitality services and commitment to customer satisfaction. Located in a bustling metropolitan area, the hotel caters to a diverse clientele, including business travelers and vacationers.
Project Background: The hotel had been relying on an outdated Krone system for its data, Wi-Fi, IPTV, and other service needs in public areas and back-of-house operations. Over time, the system had become increasingly inefficient, resulting in frequent maintenance issues, connectivity problems, and limitations in handling modern communication demands. Recognizing the importance of reliable and scalable telecommunication infrastructure, the hotel management decided to upgrade to a modern patch panel system.
Challenges:
- Operational Continuity: The hotel operates 24/7, and any downtime could disrupt services and impact guest satisfaction.
- Space Constraints: Limited space in existing IDF room posed challenges for accommodating new infrastructure.
- Legacy Integration: Ensuring smooth transition from legacy Krone system without affecting ongoing operations.
Viewcom’s Approach: Viewcom leveraged its expertise in IT infrastructure solutions to deliver a seamless and efficient upgrade. The project was executed in the following phases:
• Assessment and Planning:
- Comprehensive site survey, understand setup, identify potential challenges.
- Detailed project plan, prioritizing minimal disruption to hotel operations
- Designed tailored and scalable patch panel system for communication needs.
- Deployed a team of certified technicians to execute the installation.
- Installed modern patch panels, restructured the cabling system
- Migrated existing data, Wi-Fi, IPTV, and other service connections to the new patch panel system in phases to ensure uninterrupted service.
- Rigorous testing to ensure all connections were functional and met performance standards.
- Training to the hotel’s IT staff for effective management of the new system
Results:
- Enhanced Reliability: The new patch panel system significantly improved communication reliability, eliminating the frequent disruptions experienced with the old Krone system.
- Scalability: The modern infrastructure allows the hotel to easily accommodate future expansions and technology upgrades.
- Optimized Space: Rack space organized, and more space in the IDF room
- Improved Guest Experience: With uninterrupted and high-quality data, Wi-Fi, IPTV, and other services, the hotel can maintain its reputation for exceptional guest services.
By replacing the legacy Krone system with a modern patch panel system, Viewcom delivered a future-proof
solution that enhanced the hotel’s operational efficiency and guest experience.
